Refund Policy

Introduction

Backshop provides a platform that enables vendors to sell products and services through social commerce channels. Backshop itself does not sell products directly to customers.

This Refund Policy explains how refunds are handled for purchases made through Backshop stores and for Backshop subscription services.

1. Vendor and Customer Refunds

All product purchases made through Backshop stores are transactions between the vendor and the customer.

Backshop does not manufacture, sell, store, or deliver products listed by vendors.

Therefore:

vendors are responsible for their own refund policies
customers should contact the vendor directly regarding refunds
vendors are responsible for resolving disputes with their customers

Backshop may assist in communication between vendors and customers but is not obligated to issue refunds on behalf of vendors.

2. Subscription Refunds

Backshop may charge vendors subscription fees for access to certain features of the platform.

Subscription payments may be made through:

bank transfer
third-party payment providers such as Paystack

Unless otherwise stated, subscription fees are non-refundable once payment has been processed.

This is because subscription fees grant access to digital platform services immediately upon activation.

3. Billing Errors

If a vendor believes they were charged incorrectly, they must contact Backshop support within 7 days of the transaction.

Backshop will review the request and may issue a refund if an error is confirmed.

4. Cancellation of Subscription

Vendors may cancel their subscription at any time.

However:

cancellation does not automatically result in a refund
the subscription will remain active until the end of the paid billing period

5. Payment Processing

Payments made through third-party providers such as Paystack are also subject to the policies and terms of those payment providers.

Last Updated: Saturday 14th March, 2026